Microsoft Official Distance Learning (MODL) 
Course ITSM V3: Foundation Certification.
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Course ITSM V3: Foundation Certification.
Delivery Format: Instructor Led, Webinar or WBT. Duration: 3 Days.
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Day 1
- » Introduction.
- » ITIL Concepts.
- » Continuous Service Improvement.
- » Service Operation.
Day 2
- » Review Day 1.
- » Service Transition.
- » Service Design.
Day 3
- » Review Day 2.
- » Service Strategy.
- » Open ITSM Solutions.
- » Review Program.
- » Self-Study, Exam Prep.
Audience
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
An optional 1-hour, 40 question, closed book multiple choice examination is administered by an independent proctor at the end of the course. Certification is through either the Information Systems Examination Board (ISEB) or Exin.
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
